A help desk for Joomla by Joom Sky: customers open tickets on the site and follow the conversation, while staff sort requests by department, help topic and priority.
JS Support Ticket is a help desk component from Joom Sky. It replaces handling requests through contact forms and email threads: every ticket keeps its own conversation history, status, attachments and priority. It fits online stores, web services, educational and membership sites where customers ask questions regularly.
Features
- A customer area on the site: open tickets, read replies, post follow-ups and attach files; the interface is responsive.
- Unlimited departments and help topics, custom priorities with colours.
- Custom ticket form fields: text, lists, checkboxes, dates, file uploads, dependent fields and a terms checkbox.
- Email notifications for ticket events based on editable templates with merge tags, sent through Joomla mail or SMTP accounts.
- Canned responses, a dashboard counting open, answered, overdue and closed tickets, and an overall report.
- Export and erasure of customer data on request for GDPR, a translation manager and RTL support.
Compatibility
Supports Joomla 4, 5 and 6. The current version is 1.2.9, last updated in JED on 20 August 2026. The free edition includes everything listed above; Pro adds staff accounts with roles, email-to-ticket, a knowledge base and FAQs, customer feedback ratings, SLA rules, internal notes, ticket merging and advanced reports.
